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FAQ

  • What is the process for returns and exchanges?
    All sales are final! There are no returns or exchanges. Please ensure you are selecting the correct items and double check all orders during checkout.
  • What can I expect after making purchasing a downloaded item?
    You can expect to receive instant access to your digital downloads. As soon as your payment is processed, you will receive an email with a link to download your purchased files. These files may include exclusive designs, digital products, or other content tailored to your purchase. We strive to provide a seamless and efficient experience, ensuring that you can enjoy your products without delay. If you encounter any issues with your download, our customer support team is available to assist you promptly. Thank you for choosing Eliteriches for your digital shopping needs.
  • What payment methods are accepted for online purchases?
    We accept various payment methods for online purchases, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We prioritize the security of our customers' financial information by using encryption and secure payment gateways to ensure a safe and seamless transaction process.
  • What should I do if my shipment is being sent to an incorrect address?
    If you realize that your shipment is being sent to an incorrect address, please contact our customer service team immediately. We will make every effort to update the shipping address before the package is dispatched. It is important to verify and provide accurate shipping information at the time of purchase to avoid any delays or complications in receiving your order.
  • How can I track my order after making a purchase?
    After making a purchase you will receive a confirmation email with a tracking number and a link to track your order. We partner with reliable shipping carriers to provide accurate and real-time tracking information. Simply click on the tracking link provided in the email to monitor the status and location of your package as it makes its way to you.
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